020 8391 9222
165 Ruxley Lane, Ewell, Surrey, KT19 9EX
Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
If you have traveled abroad in the last 14 days or have been in close contact with someone with confirmed coronavirus please check the gov.uk and nhs.uk websites for the latest COVID-19 travel advice, you may need to call NHS 111 for further advice before making or attending your appointment. The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff.
We also ask that only patients with appointments attend the practice. Please do not bring any non-essential people with you where reasonably possible, to help reduce exposure for both staff and other patients."continue